Refund Policy

1. Refundable trial activation payment

Where the Stripe trial is offered, checkout charges $1 USD as an actual activation payment, then automatically refunds that payment in full to the original payment method. It is not an authorization hold and does not reserve or guarantee funds for a later subscription charge.

The 20-credit trial starts only after the server confirms the full activation refund. Your bank may take additional time to display the refund; we cannot promise an immediate bank posting time. Billing shows whether confirmation is pending, successful or needs attention. If the refund has not been confirmed, contact support rather than making another activation payment.

The automatic $1 refund does not depend on buying a subscription or canceling the trial. It applies only to the payment identified as trial activation, not to the later subscription price.

The refund is $1 USD to the original payment method. Your bank controls any currency conversion, bank fees and posting time. Processor delays or an unavailable refund balance can leave a refund pending; Billing reflects the confirmed status.

2. Trial end and subscription charges

The trial ends when all 20 credits are used or seven days after successful activation, whichever comes first. If you accepted automatic conversion and have not canceled it, your selected plan is charged at that point and renews at the price and interval agreed at checkout. The current trial deadline and credit balance are shown in Billing.

Cancel automatic conversion in Billing before the trial ends to prevent that subscription charge. Canceling after a subscription begins stops future renewal as shown in your account; it does not by itself request or guarantee a refund of an already completed subscription payment.

3. Subscription refund requests

For a duplicate, incorrect or disputed payment, or a service problem affecting your purchase, contact [email protected] with your account email and payment reference. Do not send your full card number or security code. We review requests under the purchase terms, the applicable provider process and applicable law. This policy does not create an additional blanket money-back guarantee.

For Dodo Payments purchases, Dodo is the merchant of record and its applicable purchase and refund terms also govern the transaction. Existing Dodo purchases are not automatically moved to Stripe. The $1 activation refund described above applies only where that Stripe activation payment was explicitly offered.

4. Your rights and support

Nothing in this policy excludes or limits mandatory consumer remedies, cancellation or refund rights that apply to your purchase. For assistance, contact [email protected]. See the Terms of Service and Privacy Policy for the rest of your account and billing terms.